Help Centre

If you are a Canute customer you are never alone and always have somewhere to turn if you need assistance.

Unrivalled Customer Service

At Canute, we not only supply the software but pride ourselves in the support and training that we provided to our customers throughout the world. We have formal class-based training, online, webinars and video tutorials.

You can also request support by using our ticket support system online or by email.


We have an online manual for FHC which includes a tutorials.


We have videos to help you understand the principles of FHC which can help explain so much more than words.

Support Ticket System

You can submit support tickets for our service team and track their progress and see a history of all your ticketsat any time.


You will find answers to some of the more command questions which we receive in your FAQ's


We have frequent classroom based training courses in the UK and can offer bespoke training to clients anywhere in the world.

On-line support

We can provide online assistance to our customers anywhere in the world, to help you with a project or provided assistance.

Principles of Hydraulic Calculations

We think all fire protection engineers should understand the basic concepts of hydraulic calculations which relate to fire sprinkler and water mist design and have a number of articles which we think you will find useful.

Resources, Information & History

You will find a collection of documents which you can download and use which will be useful for fire protection engineers.  If you would like to see something added, then please get in touch and we will see if we can help.

Online hydralic calculators

You will find several usefull free to use online hydraulic calculators which will be uefull to all fire protection enginneers and others with an intrest in fire protection and hydralic calculations

Contact Us

Canute LLP
15 Queen Square
Leeds, West Yorkshire
United Kingdom LS2 8AJ

t: +44 (0) 113 328 0350

Copyright © 2022, Canute LLP. Registered in England & Wales, Partnership No. OC305985