Help Centre

Unrivalled Customer Service

At Canute, we not only supply the software but pride ourselves in the support and training that we provide to our customers throughout the world. We have formal class-based training, webinars and video tutorials.

You can also request support by using our ticket support system or by email.

Documentation

We have an online manual for FHC which includes tutorials.

Video

We have videos to help you understand the principles of FHC which can help explain so much more than just words.

Support Ticket System

You can submit support tickets for our service team, track their progress and see a history of all your tickets at any time.

FAQ

You will find answers to some of the more common questions which we receive in the past in our FAQ's

Courses

We have frequent classroom based training courses in the UK and can offer bespoke training to clients anywhere in the world.

The Library

We can provide online assistance to our customers anywhere in the world.

Principles of Hydraulic Calculations

All fire protection engineers should understand the basic concepts of hydraulic calculations related to fire sprinkler and water mist design and have several articles which you will find helpful.

Resources, Information & History

You will find a collection of documents which you can download and use which will be useful for fire protection engineers. If you would like to see something added, then please get in touch and we will see if we can help.

Online hydraulic calculators

You will find several usefull free to use online hydraulic calculators which will be uefull to all fire protection enginneers and others with an intrest in fire protection and hydralic calculations